Home appliances, from factory to service call. Serials, warranties and dealers connected.
Appliance businesses sell through dealers and support products for years. Dika Ops records serial numbers, warranty terms, dealer orders and service jobs on one record, so a sale today can be traced when a customer calls years later.
What slows home appliances down.
Each unit has a serial number. Finding which dealer and customer received it should take seconds, not hours.
Whether a claim is valid depends on the sale date and terms. Staff check by hand across several files.
Dealers have their own prices, volume targets and credit terms. Orders and returns come in many forms.
Authorised service points need spare parts quickly. Parts demand is hard to forecast from scattered job data.
Serial numbers and products
Receive and ship by serial number, and keep the model, variant and documents on the product record.
- Serial numbers on receipts and shipments
- Models with variants and colours
- Manuals and documents attached
Dealer orders and credit
Take orders per dealer with their own prices and credit terms, and follow what each owes.
- Price lists by dealer group
- Orders delivered in parts
- Receivables by dealer
Warranty and service jobs
Log service requests against the unit, record parts used and keep the history with the customer.
- Jobs linked to serial and customer
- Parts used booked to the job
- Service history in one place
Spare parts and purchasing
Hold spare parts stock for the service network and reorder from suppliers based on use.
- Stock by warehouse and location
- Purchase orders for spare parts
- Supplier history and profile
One flow, start to finish.
- 01Receive units
Appliances are received from the factory or supplier with serial numbers.
- 02Dealer order
A dealer order reserves stock and applies the dealer's price and credit terms.
- 03Ship
Delivery records the serial numbers sent, so each unit links to its dealer.
- 04Service
A service job is logged against the unit and parts are issued from the spare parts stock.
- 05Invoice and review
Invoices and service costs feed reports on returns, repairs and spare parts demand.
Home appliances, answered.
Can we trace a unit by serial number?
Yes. Serial numbers can be recorded on receipts and shipments, so you can find which dealer received a given unit.
Can we keep warranty information?
Product and sales records hold the details, and service jobs are linked to the unit, so the history is in one place.
Can we hold different dealer prices and credit terms?
Yes. Price lists and credit terms can be set per customer or customer group.
Can we manage spare parts for the service network?
Yes. Spare parts are held as stock in their own locations, and purchase orders can replenish them.
Is Dika Ops available now?
Dika Ops is in closed beta. Join the waitlist and we will contact you as places open.
Run the whole company from one place.
Dika Ops is in closed beta. We onboard a few companies at a time and set everything up with you.